Return & Exchange Policy

1. Overview

At Mac Avenue, we aim to ensure customer satisfaction. If there is any issue with your order, we offer a fair return and exchange process under the conditions below.

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2. Return Policy

Eligible Returns

We accept returns only if:

• Product is damaged during delivery
• Wrong product is delivered
• Manufacturing defect is identified

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Return Conditions

• Return request must be raised within 3–7 days of delivery
• Product must be unused and in original packaging
• All accessories, manuals, and boxes must be included

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Non-Returnable Items

• Products damaged due to misuse
• Products without original packaging
• Products that have been activated or registered (where applicable)

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Return Process

1. Contact our support team with order details
2. Share images/videos of the issue
3. Request is reviewed and approved
4. Return pickup or instructions will be provided
5. Refund or replacement processed after inspection

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3. Exchange Policy

Eligible Exchanges

We offer exchanges if:

• Wrong product was received
• Product is defective on arrival
• Product does not match the order

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Exchange Conditions

• Request must be raised within 7 days of delivery
• Product must be in original condition and packaging

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Exchange Process

• Contact support for approval
• Product will be inspected upon return
• Replacement will be shipped based on availability
• If unavailable, refund may be provided

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4. Important Notes

• Exchange is subject to stock availability
• Mac Avenue reserves the right to deny claims that do not meet policy conditions

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5. Contact Support

For returns or exchanges, please contact our support team through the contact page.