Privacy Policy

Last Updated: 1 October 2026

At Mac Avenue, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains how we collect, use, store and protect your information when you use macavenue.in.

1. Information We Collect

When you visit our website, make a purchase, create an account, contact us, or interact with our services, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and transaction details

• Products viewed or purchased

• Customer support enquiries

• Device and browser information

• IP address

• Website usage information

• Cookie and analytics information

Payment information may be processed securely by our authorised payment gateway providers. Mac Avenue does not store complete debit card, credit card, UPI PIN or banking credentials on its own servers.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange product delivery

• Provide order confirmations and updates

• Process returns, refunds or exchanges

• Respond to customer enquiries

• Provide after-sales support

• Manage customer accounts

• Prevent fraud and unauthorised transactions

• Improve our website, products and services

• Analyse website performance and customer behaviour

• Send promotional communications where permitted

• Comply with applicable legal and regulatory requirements

3. Order and Payment Processing

When you place an order through Mac Avenue, information necessary to complete the transaction may be shared with trusted payment processors, shipping partners and service providers.

These third parties receive only the information reasonably required to perform their services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Keep products in your shopping cart

• Understand how visitors use our website

• Measure website and advertising performance

• Improve website functionality

• Deliver more relevant advertising

We may use services such as Google Analytics, Google Ads, Meta Pixel or similar analytics and advertising platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Advertising and Analytics

We may use advertising and analytics platforms to understand website performance and measure the effectiveness of our marketing campaigns.

Information collected through these services may include:

• Pages visited

• Products viewed

• Add-to-cart activity

• Purchases

• Device information

• Approximate location

• Advertising interactions

Where applicable, information shared for advertising measurement may be processed using privacy-enhancing technologies such as hashing.

6. Sharing of Personal Information

Mac Avenue does not sell your personal information.

We may share necessary information with trusted third-party providers including:

• Payment processors

• Courier and logistics companies

• Ecommerce platform providers

• Website hosting providers

• Analytics providers

• Advertising platforms

• Customer support providers

• Professional advisers

• Government or regulatory authorities where legally required

These parties may process information only for legitimate business or legal purposes.

7. Data Security

We take reasonable technical and organisational measures to protect customer information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders

• Provide customer support

• Maintain transaction records

• Meet accounting and tax requirements

• Resolve disputes

• Prevent fraud

• Comply with applicable law

9. Marketing Communications

If you choose to receive marketing communications from Mac Avenue, we may contact you regarding:

• New products

• Offers

• Promotions

• Store updates

• Relevant services

You may unsubscribe from promotional email communications at any time using the unsubscribe option included in the communication.

You may also contact us to request removal from marketing communications.

10. Your Rights

Subject to applicable law, you may request to:

• Access personal information held about you

• Correct inaccurate information

• Update your personal information

• Request deletion of eligible information

• Withdraw consent where processing is based on consent

• Raise concerns regarding the handling of your information

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or contractual purposes.

11. Children's Privacy

Mac Avenue does not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has submitted personal information without appropriate consent, please contact us.

12. Third-Party Links

Our website may contain links to external websites or services.

Mac Avenue is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Website functionality

• Legal requirements

• Technology

• Service providers

The latest version will always be published on this page with the updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Mac Avenue

Website: www.macavenue.in

Email: info@macavenue.in

Phone: +91 9900198600

Business Address: Gold Signature, 95, Mosque Rd, above Jammu & Kashmir Bank, Cleveland Town, Fraser Town, Bengaluru, Karnataka 560005

By using macavenue.in, you acknowledge that you have read and understood this Privacy Policy.