Shipping Policy

Last Updated: 1 October 2026

Thank you for shopping with Mac Avenue.

This Shipping Policy explains how orders placed through macavenue.in are processed, dispatched and delivered.

1. Shipping Coverage

Mac Avenue currently delivers eligible products within India.

Delivery availability may depend on:

• Product availability

• Delivery PIN code

• Courier serviceability

• Product category

• Order value

• Payment verification

Certain locations may not be serviceable by our logistics partners.

2. Bengaluru Delivery

Mac Avenue may provide special or faster delivery options for eligible addresses within Bengaluru.

Where free delivery within Bengaluru is offered, eligibility will depend on the customer's delivery PIN code and the applicable promotion or shipping rule at checkout.

The final shipping charge displayed during checkout will apply to the order.

3. Standard Delivery Charges

For deliveries outside eligible free-delivery locations, shipping charges may apply.

Standard shipping charge: ₹750 per eligible order, unless a different amount is displayed during checkout or communicated as part of a valid promotion.

The applicable shipping charge will be shown before the customer completes payment.

4. Order Processing Time

Orders are generally processed after:

• Payment confirmation

• Order verification

• Product availability confirmation

Orders placed on Sundays, public holidays or outside normal working hours may be processed on the next working day.

Our typical order processing period is:

[INSERT ACTUAL PROCESSING PERIOD — e.g. 1–2 business days]

5. Estimated Delivery Time

Estimated delivery times vary depending on the destination and courier partner.

Typical estimated delivery times are:

Bengaluru: [INSERT ACTUAL DELIVERY TIME]

Other locations within India: [INSERT ACTUAL DELIVERY TIME]

These timelines are estimates and not guaranteed delivery commitments unless expressly stated otherwise.

Delivery may be affected by:

• Weather conditions

• Public holidays

• Transport disruptions

• Courier delays

• Remote location accessibility

• Government restrictions

• Natural disasters

• Other circumstances beyond our reasonable control

6. Order Tracking

Where tracking is available, customers will receive tracking details by email, SMS, WhatsApp or another available communication method after the order has been dispatched.

Tracking information may take some time to become active after dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure the following details are correct before placing an order:

• Recipient name

• Mobile number

• House/building details

• Street/locality

• Landmark where required

• City

• State

• PIN code

Mac Avenue will not be responsible for delivery delays caused by incomplete or incorrect address information provided by the customer.

8. Delivery Attempts

Courier partners may contact the customer before delivery.

If delivery cannot be completed because:

• The customer is unavailable

• The phone number is unreachable

• The address is incorrect

• Delivery is refused

• Required identification cannot be provided

the parcel may be returned to Mac Avenue.

Additional shipping charges may apply if the customer requests re-dispatch.

9. Inspection at Delivery

Where permitted by the courier partner, customers should inspect the external condition of the package at the time of delivery.

If the parcel appears:

• Opened

• Severely damaged

• Tampered with

• Wet or crushed

please photograph or record the parcel before opening it and contact Mac Avenue as soon as possible.

10. Damaged or Incorrect Products

If you receive:

• A physically damaged product

• An incorrect product

• An incorrect variant

• An item materially different from your confirmed order

please contact Mac Avenue within the timeframe specified in our Return & Refund Policy.

Customers may be asked to provide:

• Order number

• Photos of the package

• Photos or video of the product

• Serial number

• Unboxing evidence where applicable

Claims are subject to verification.

11. Delayed Shipments

Occasionally, deliveries may take longer than expected.

If your order has been dispatched but has not arrived within the expected delivery timeframe, please contact Mac Avenue with your order number.

We will coordinate with the relevant courier partner where possible.

12. Lost Shipments

If a courier partner confirms that a shipment has been lost in transit, Mac Avenue will review the case and provide an appropriate resolution in accordance with the order circumstances.

A replacement or refund, where applicable, will be processed after the shipment is officially confirmed as lost.

13. Store Pickup

Where store pickup is available, the customer must wait for confirmation from Mac Avenue before visiting the store to collect the order.

Customers may be required to provide:

• Order confirmation

• Phone number

• Valid identification

Do not visit for pickup until the order has been confirmed as ready.

14. Shipping Restrictions

Certain products or locations may be subject to special delivery restrictions.

Mac Avenue reserves the right to decline or cancel delivery where:

• A location is not serviceable

• Delivery presents an unreasonable logistical risk

• Fraud is suspected

• Product availability changes before dispatch

• The order cannot be fulfilled for operational reasons

If a prepaid order is cancelled by Mac Avenue before dispatch, the eligible amount paid will be refunded to the original payment method.

15. Changes to Shipping Charges

Shipping charges and delivery options may change from time to time.

The shipping charge displayed and accepted during checkout at the time an order is placed will apply to that order.

16. Contact Us

For questions about shipping or delivery, please contact:

Mac Avenue

Website: www.macavenue.in

Email: info@macavenue.in

Phone: +91 9900198600

Business Address: Gold Signature, 95, Mosque Rd, above Jammu & Kashmir Bank, Cleveland Town, Fraser Town, Bengaluru, Karnataka 560005